Repairs & After Sales Service

Repair and After-Sales Service Policy

At Elesho Jewelry, we are committed to ensuring your complete satisfaction with our jewelry. Our Repair and After-Sales Service Policy is designed to provide you with peace of mind and exceptional support:

1. Repair Services: Should your jewelry require repairs due to manufacturing defects or issues arising from normal wear and tear, please contact us. We will assess the repair needs and offer a one time complimentary service within 12 months of purchase on only jewelry made by us.

2. Repair Process: To request a repair, please visit our store or contact our customer service team via email. We will guide you through the process, including providing a repair estimate and expected completion time.

3. After-Sales Support: Our commitment to you extends beyond the sale. For any questions or concerns regarding your jewelry, our customer service team is available to assist you. We also offer professional cleaning and maintenance services to keep your pieces looking their best.

4. Additional Information: For further details or to initiate a repair, please reach out to us via email or our contact page. We are dedicated to providing you with exceptional service and ensuring that your jewelry remains a cherished part of your collection.

Re-plating Service Policy

We  also offer a re-plating service to maintain the beauty and shine of your jewelry. Our re-plating service includes re-plating our vermeil and rhodium covered pieces:

1. Scope of Service: We provide re-plating to restore your jewelry to their original luster. This service is ideal for pieces that have dulled or show signs of wear over time.

2. Service Fee: Re-plating services are available for a nominal fee, which varies depending on the type of metal and complexity of the piece. Please contact us for a detailed quote.

3. Re-plating Process: To request re-plating, please contact our customer service team. We will provide an estimate and timeframe for the re-plating process.

4. Service Limitations: Re-plating does not cover damage to the jewelry, including stones or settings. Any required repairs will be assessed and quoted separately.

For more information or to schedule a re-plating service, please reach out to us at via our contact page or email. We are here to ensure your jewelry remains as stunning as ever.

Thank you for choosing Elesho Jewelry. We look forward to serving you!