Privacy Policy
Last updated: 13th August, 2024
This Privacy Policy describes how EleshoJewelry (the "Site", "we", "us", or "our")
collects, uses, and discloses your personal information when you visit, use our
services, or make a purchase from EleshoJewelry.com (the "Site") or otherwise
communicate with us (collectively, the "Services"). For purposes of this Privacy
Policy, "you" and "your" means you as the user of the Services, whether you are a
customer, website visitor, or another individual whose information we have
collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the
Services, you agree to the collection, use, and disclosure of your information as
described in this Privacy Policy. If you do not agree to this Privacy Policy, please
do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes
to our practices or for other operational, legal, or regulatory reasons. We will post
the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months
personal information about you from a variety of sources, as set out below. The
information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect
about you to communicate with you, provide the Services, comply with any
applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you
interact with our Site and use our Services. When we use the term "personal
information", we are referring to information that identifies, relates to, describes or
can be associated with you. The following sections describe the categories and
specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your
wishlist.
Customer support information including the information you choose to include in
communications with us, for example, when sending a message through the
Services.
Some features of the Services may require you to directly provide us with certain
information about yourself. You may elect not to provide this information, but
doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the
Services ("Usage Data"). To do this, we may use cookies, pixels and similar
technologies ("Cookies"). Usage Data may include information about how you
access and use our Site and your account, including device information, browser
information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from
vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services.
Our payment processors, who collect payment information (e.g., bank account,
credit or debit card information, billing address) to process your payment in order
to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our
Services or advertisements, we, or third parties we work with, may automatically
collect certain information using online tracking technologies such as pixels, web
beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with
this Privacy Policy. We are not responsible or liable for the accuracy of the
information provided to us by third parties and are not responsible for any third
party's policies or practices. For more information, see the section below, Third
Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and
promotional purposes, such as to send marketing, advertising and promotional
communications by email, text message or postal mail, and to show you
advertisements for products or services. This may include using your personal
information to better tailor the Services and advertising on our Site and other
websites.
Security and Fraud Prevention. We use your personal information to detect,
investigate or take action regarding possible fraudulent, illegal or malicious
activity. If you choose to use the Services and register an account, you are
responsible for keeping your account credentials safe. We highly recommend that
you do not share your username, password, or other access details with anyone
else. If you believe your account has been compromised, please contact us
immediately Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and
improve our Site and our Services (including to remember your actions and
preferences), to run analytics and better understand user interaction with the
Services (in our legitimate interests to administer, improve and optimize the
Services). We may also permit third parties and services providers to use Cookies
on our Site to better tailor the services, products and advertising on our Site and
other websites.
Most browsers automatically accept Cookies by default, but you can choose to set
your browser to remove or reject Cookies through your browser controls. Please
keep in mind that removing or blocking Cookies can negatively impact your user
experience and may cause some of the Services, including certain features and
general functionality, to work incorrectly or no longer be available. Additionally,
blocking Cookies may not completely prevent how we share information with third
parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third
parties for legitimate purposes subject to this Privacy Policy. Such circumstances
may include:
• With vendors or other third parties who perform services on our behalf (e.g., IT
management, payment processing, data analytics, customer support, cloud
storage, fulfillment and shipping).
• When you direct, request us or otherwise consent to our disclosure of certain
information to third parties, such as to ship you products or through your use of
social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate
interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to
comply with any applicable legal obligations (including to respond to subpoenas,
search warrants and similar requests), to enforce any applicable terms of service,
and to protect or defend the Services, our rights, and the rights of our users or
others.
We have, in the past 12 months disclosed the following categories of personal
information and sensitive personal information (denoted by *) about users for the
purposes set out above in "How we Collect and Use your Personal
Information" and "How we Disclose Personal Information":
We do not use or disclose sensitive personal information for the purposes of
inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated
content. If you choose to submit user generated content to any public area of the
Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third
parties. If you follow links to sites not affiliated or controlled by us, you should
review their privacy and security policies and other terms and conditions. We do
not guarantee and are not responsible for the privacy or security of such sites,
including the accuracy, completeness, or reliability of information found on these
sites. Information you provide on public or semi-public venues, including
information you share on third-party social networking platforms may also be
viewable by other users of the Services and/or users of those third-party platforms
without limitation as to its use by us or by a third party. Our inclusion of such links
does not, by itself, imply any endorsement of the content on such platforms or of
their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly
collect any personal information about children. If you are the parent or guardian
of a child who has provided us with their personal information, you may contact us
using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge
that we “share” or “sell” (as those terms are defined in applicable law) personal
information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we
cannot guarantee “perfect security.” In addition, any information you send to us
may not be secure while in transit. We recommend that you do not use unsecure
channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such
as whether we need the information to maintain your account, to provide the
Services, comply with legal obligations, resolve disputes or enforce other
applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below
in relation to your personal information. However, these rights are not absolute,
may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
• Right to Access / Know: You may have a right to request access to personal
information that we hold about you, including details relating to the ways in
which we use and share your information.
• Right to Delete: You may have a right to request that we delete personal
information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate
personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal
information we hold about you and to request that we transfer it to a third party,
in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to ask us to stop or restrict
our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal
information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process
your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you nonpromotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting
us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may
need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized
agent to make requests on your behalf to exercise your rights. Before accepting
such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please
contact us using the contact details provided below. If you are not satisfied with
our response to your complaint, depending on where you live you may have the
right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information
outside the country you live in, including the United States. Your personal
information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized
transfer mechanisms like the European Commission's Standard Contractual
Clauses, or any equivalent contracts issued by the relevant competent authority of
the UK, as relevant, unless the data transfer is to a country that has been
determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy,
or if you would like to exercise any of the rights available to you, call us at
+2348055159909, +2348092103788 or email us at
customercare@eleshojewelry.com
