FAQ
Have a question or comment not cover below? Please get in touch via our Contact page.
Can I buy from you if I live outside Nigeria?
Can I buy from you if I live outside Nigeria?
Yes, we offer international shipping. Delivery times and shipping fees vary depending on your location.
Do you ship Internationally?
Do you ship Internationally?
Yes, we offer international shipping. Delivery times and shipping fees vary depending on your location and will be shown in your tracking information.
Can I add engraving to my ring?
Can I add engraving to my ring?
Yes, we offer custom engravings on selected pieces.
Please check the product details or contact us for specific engraving options.
What types of jewelry do you offer?
What types of jewelry do you offer?
All our wedding rings are crafted in 18k gold. Personalized jewelry is crafted in 18kt gold, and 14kt gold filled.
Owambe jewelry is crafted in 18kt gold, vermeil and sterling silver.
Do you offer custom jewelry designs?
Do you offer custom jewelry designs?
Yes we do.
Do custom duty charges apply?
Do custom duty charges apply?
For international orders, customs fees may apply depending on your country’s regulations. Buyers are responsible for any customs fees.
What is your return policy?
What is your return policy?
We accept returns on unworn and undamaged jewelry within 7 days of purchase. Please retain your receipt and original packaging.
For customized or special-order pieces, returns are not accepted.
Please refer to our Return Policy for more details.
Do you offer gift wrapping?
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping for purchases above N500,000. Let us know if you’d like your jewelry gift-wrapped at the time of purchase or when placing an order online.
What payment methods do you accept?
What payment methods do you accept?
We accept payments via credit/debit cards, bank transfers via the website and mobile payments such as USSD.
How can I make payment?
How can I make payment?
We accept multiple payment methods including credit/debit cards, bank transfers, and mobile payments such as USSD.
At checkout, you will be prompted to choose your preferred payment method.
Can I track the status of my order?
Can I track the status of my order?
Yes, once your order is shipped, you will receive a tracking number to monitor the delivery status.
Who do I contact about my order?
Who do I contact about my order?
You can reach our customer service team via these WhatsApp numbers; Wedding rings(08055159909),
Personalized Jewelry (0708606977),Custom-Made Jewelry(08092103788)
I made a wrong order, how do I change it?
I made a wrong order, how do I change it?
Please contact us immediately as we allow 24hrs time-frame to make any adjustment to your order. Kindly send a Dm to these numbers;
Wedding rings(08055159909),
Personalized Jewelry (0708606977),
Custom-Made Jewelry(08092103788)
Are there other stores to shop your products?
Are there other stores to shop your products?
At the moment, Elesho Jewelry is available for purchase through our website.
How long does it take for my order to be delivered?
How long does it take for my order to be delivered?
Each product has a production timeline. For multiple order, please expect a longer production timeline.
Can you create my custom design?
Can you create my custom design?
Absolutely! We offer bespoke jewelry services. Browse through our Custom Made page to view some of our previous work and book your appointment with us to bring them to life.
What ring sizes do you offer?
What ring sizes do you offer?
Our rings are available in various sizes. Check the size guide on our website for more information or contact us for custom sizing options.
How do I measure my ring size?
How do I measure my ring size?
We provide a detailed ring size guide on our website, or you can visit our store to get professionally sized.
Do you sell real Diamonds or Moissanite?
Do you sell real Diamonds or Moissanite?
We offer both real diamonds and Moissanite options. Our product descriptions will specify the type of stone.
How do I store my Jewelry?
How do I store my Jewelry?
Store your jewelry in a cool, dry place, preferably in the box provided or a soft cloth pouch. Keep pieces separate to avoid scratches.
